Help centre
Vitrine tutorials
Everything you need to create your shop, fill it and receive orders. Each tutorial has its video, and an article for people who would rather read.
1
Create your shopSign up with just your phone number: no password, a code by WhatsApp or SMS, and your shop is online in a few minutes. Your first 30 days are free.
Watch the video
2
Add your productsThree ways to fill your shop: the form, your voice, or a photo on WhatsApp. Only the name is required.
Watch the video
3
Your shop, on WhatsAppCreate your shop without leaving WhatsApp: answer six questions in a chat, send back a code, and your shop is online.
Watch the video
4
Your dashboardA tour of your dashboard: the five tabs at the bottom of the screen, and the four groups in More.
Watch the video
5
My info and photosFill in everything your customers see first: your country and currency, your name and numbers, a sentence about your shop, your hours, your colour and your photos.
Watch the video
6
SettingsChoose your language, take your shop offline for a break, get help, and change your login number.
Watch the video
7
Share your shopYour link and your QR code: share them on WhatsApp in one tap, print the QR code for your shop, and post your link everywhere.
Watch the video
8
Receive an orderWhat your customer does on your shop, and the order message that reaches you on WhatsApp.
Watch the video
9
Edit your productsChange any product whenever you like: its name, category, a promo price with the old price struck through, its photos, or hide it while it's out of stock.
Watch the video
10
Today's specialsPut one photo and a caption on your shop for 24 hours, like a WhatsApp status: perfect for the dish of the day, new arrivals and flash offers.
Watch the video
11
Links and a PDF menuAdd your social networks and your documents to your shop, such as your menu or your price list as a PDF.
Watch the video
12
Your WhatsApp assistantYour assistant on WhatsApp knows your shop. Ask it anything about it, and change it by message: each change waits for your yes.
13
Your shop's assistantAn assistant on your shop that answers your visitors when you can't, from what you teach it. Included in Pro and in your free trial.
14
Your statisticsSee who visits your shop, what they like, and how many want to order.
15
Standard or Pro, and payingWhat each plan gives you, how to pay for it, and what happens after — or if you're late.
16
Need help?Three ways to reach us: WhatsApp, “help” to your WhatsApp assistant, or e-mail. A person answers.
17
Moving to Vitrine?Already selling on Instagram, from a PDF catalogue, or somewhere else? Send us what you have, and we fill your Vitrine shop for you.
A question? Write to us at hello@vitrine.work